Returns & Refunds policy

Effective Date: November 13, 2023

Thank you for choosing Spice Plates Restaurant for your culinary needs. We are committed to ensuring your satisfaction with our products. Please read our Refunds and Returns Policy carefully to understand your rights and responsibilities.

### 1. Eligibility for Returns

We gladly accept returns for physical products within 30 days of the purchase date. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

### 2. Initiating a Return

To initiate a return, please follow these steps:

- Contact our customer support team at spiceplatescalapan@gmail.com to inform us of your intention to return the product.

- Our customer support team will guide you through the return process and provide you with a return authorization.

- Pack the item securely in its original packaging, including all accessories and documentation.

### 3. Return Shipping

Customers are responsible for the cost of return shipping, unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure the safe return of the item.

### 4. Inspection and Processing

Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria. If the return is approved, we will process the refund or replacement within 5 business days.

### 5. Refund Method

Refunds will be issued in the original form of payment. Please note that it may take a few business days for the refund to reflect on your account, depending on your financial institution.

### 6. Non-Returnable Items

Certain items are non-returnable, including:

- Perishable goods, such as food items.

- Gift cards.

### 7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product. We will arrange for a replacement or issue a refund, including return shipping costs.

### 8. Contact Information

If you have any questions or concerns about our Refunds and Returns Policy, please contact us at:

Spice Plates Restaurant

Email: spiceplatescalapan@gmail.com

Address: Sitio Halbot, Barangay Guinobatan, Calapan City, Oriental Mindoro, Philippines.

### 9. Changes to the Policy

We reserve the right to update and make changes to this Refunds and Returns Policy. Any changes will be posted on this page, and the effective date will be updated accordingly.

By making a purchase on SpicePlates.com, you agree to comply with this Refunds and Returns Policy.

Thank you for choosing Spice Plates Restaurant. We appreciate your business!